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Top 10 Questions
Yes, of course. We actively encourage clients to test our demo environment first, you can register via the following link: https://portal.capitalzfx.com/int-EN/demo/register
You can register for a trading account via this link: https://portal.capitalzfx.com/int-EN/register
Please use the ‘Forgot Password’ link on the main login page here: https://portal.capitalzfx.com/client-portal/
We offer a wide range of payment methods including credit/debit cards, online wallets including Neteller and Skrill , Poli Pay, online banking and bank wire transfer. To view the full list of depositing methods and fund your account - login to your Client Area and click on “Funding” on the left side menu, choose “Deposit”, select the trading account to which you wish to deposit and click “Submit”.
The minimum deposit for both Standard and Raw accounts is $100 AUD or equivalent
You can withdraw from your Client Area here: https://portal.capitalzfx.com/client-portal. Please note, you will need to withdraw the same amount as your deposit back by the same method. Once deposits have been withdrawn, you can use an alternative method to withdraw profits.
You can download the terminal by logging in to your Client Area here: https://portal.capitalzfx.com/client-portal. We also have a short tutorial video to assist you:
To ensure that our traders get unmatched trading conditions, Capitalzfx offers some of the lowest spreads in the forex market, starting from as low as 0.0 pips on our RAW ECN accounts. You can view our minimum and average spreads here: https://www.capitalzfx.com/forex-spreads
At Capitalzfx you can trade CFDs across Forex, Shares, Metals, Indices, Commodities & Cryptocurrencies. We offer 10,000+ tradable CFD products across global financial markets. Simply choose your desired trading platform and begin a seamless trading experience.
Our dedicated multilingual customer support team is available 24/7^ via email, live chat or phone. You can also fill out the Callback Request Form and one of our team members will contact you as soon as possible: https://portal.capitalzfx.com/client-portal
Account Opening
Yes, of course. We actively encourage clients to test our demo environment first, you can register via the following link: https://portal.capitalzfx.com/client-portal
You can register for a trading account via this link: https://portal.capitalzfx.com/client-portal
Please allow our onboarding team up to one business day to verify your documents, however we will aim to have your account open within the hour.
To avoid confusion we advise to have all your trading accounts under the same Client Area profile, using the same email address.
The process involves checking the client’s Name, Residential address and Date of Birth against both public and private data sources.
Common data sources include but are not limited to:
If the EV system is able to find multiple matches against various data sources, then the EV system will be able to reliably authenticate the identity of the individual. However, if the client cannot be reliably identified, then FP Markets will request for KYC documents to manually verify the identity of the client.
Documents such as passport, national identity card or driver license can be provided as proof of identity. Documents such as a utility bill or bank statement within the last 6 months showing the client’s full name and current address can be provided as proof of residence.
In order to approve your account we require:
Proof of Identity - a coloured copy of your travel passport containing your photograph, full name, valid expiry date and your signature. (If no valid passport is available, please upload a similar identification document such as National ID card or Driving license)
Proof of Address - a recent utility bill (e.g. electricity, gas, water, waste disposal, Internet or a Bank Statement) dated within the last 6 months and confirming your name and the registered address.
We will require the original copy of the Trust deed. The nominated Individual Trustee will be required to upload a valid Photo ID (Passport, Government ID, Driver License) and Proof of Address (Utility/Phone/Internet or Bank Statement) showing full name and address, dated within 6 months.please reach out to our onboarding team ([email protected]) for more information.
We will require the original copy of the Trust deed, Certificate of Incorporation, Memorandum & Articles of Association, Legal Entity Identifier (LEI) and proof of identity and proof of residence document for all beneficial owners with 25% shares or more within the company. Reach out to our onboarding team ([email protected]) for more information.
This is due to obligatory 'Know your Client' (KYC) procedures that we must follow, in accordance with international Anti Money Laundering (AML) regulations
"In order to approve your Joint account we
require to verify your and the Joint Applicant's identity. Kindly provide the
following documentation for both applicants. Proof of Identity - a coloured copy
of your travel passport containing your photograph, full name, valid expiry date
and your signature. (If no valid passport is available, please upload a similar
identification document such as National ID card or Driving license)
Proof of Address - a recent utility bill (e.g. electricity, gas, water, waste
disposal, Internet or a Bank Statement) dated within the last 6 months and
confirming your name and the registered address."
Yes. If you have a valid, government-issued ID that includes your address – like a driver’s license – you can upload a copy of the document for both your POI and POR. In some cases, however, we may ask for separate documents for your proof of identity and proof of residence.
This is due to obligatory 'Know your Client' (KYC) procedures that we must follow, in accordance with international Anti Money Laundering (AML) regulations
No, we will not require any additional documents from you.
Yes, please send your request to [email protected]. Please attach any supporting documents, for example a marriage certificate for a name change, or proof of address for a residential address change.
Please send an email to [email protected] from your registered email address, and ensure that you include the IB's referral number in your email.
For some specific countries we may be able to accept one of the following documents as the proof of residence document: 1. Confirmation of residential address from their local municipality 2. An additional ID document + the PO Box POR document 3. An employment or rental agreement which includes the residential address 4. A police record or local tax form
We will require a proof of identity and proof of residence for all beneficial owners with 25% shares or more within the company. We will also require the certificate of incorporation and Memorandum & Articles of Association . If the beneficial owner is another entity we will also require additional documentation, please reach out to our onboarding team [email protected] for more information.
LEI is not mandatory.
You can open an account in AUD, USD, EUR, GBP, SGD, CAD, CHF, HKD, JPY and PLN.
Please use this link for the Client Area: https://portal.capitalzfx.com/client-portal
Yes, you can have up to 10 trading accounts.
To close your trading account please send an email at: [email protected] and request a full withdrawal of funds if you haven’t already done so.
We will disable your account if there is zero balance and no activity for more than three months. Unlike other brokers, we will not charge an admin fee for this, and we are able to reactivate it anytime you wish to resume your trading. If you wish to reactivate, please send your request from your registered email address to [email protected]
Please use the ‘Forgot Password’ link on the main login page here: https://portal.capitalzfx.com/client-portal/
You can activate the 2FA option in your Client Portal, under Profile > Profile Details: https://portal.capitalzfx.com/client-portal
Password must be minimum 7 characters long and
contain 1 upper case, 1 lower case, 1 symbol and 1 number. For passwords we
accept below symbols only:
#$@!%&*.
Password example:
capitalzfx1234!!
Yes, we provide the Swap-Free accounts for all our Muslim Clients. We offer a grace period free of any admin charges on some instruments, please see the following link for details: https://www.capitalzfx.com/islamic-trading-accounts
Islamic accounts are ideally suited to muslim clients as they are in line with Islamic law in that they incur no swaps or interest charges on overnight positions. Instead, the account holder is charged an administration fee on positions which is deducted from the balance of the account.
Capitalzfx reserves the right to request additional documentation in order to offer swap free privilege to an account. If the religion is not mentioned on your ID document, we may require a proof of faith in the form of a letter from your mosque confirming your religion. Send an email to [email protected] and request for your account to be converted to Islamic/ Swap free.
We do not offer bonuses to our clients. They are usually just a gimmick offered by some forex brokers as a way to lock in your profits. As a fully regulated broker, we do believe that those are not best practices for our clients.
Your login details can be found in your email inbox, kindly search for "Your MT4/5 Live Account Is Ready"
We are only able to accept clients from certain jurisdictions. If you cannot see your country in the list, unfortunately at this time we are not able to accept your application.
Company Information
Capitalzfx offers competitive trading conditions by using multiple liquidity providers that source from Tier 1 Banks and financial institutions. This process provides competitive quotes and deep liquidity on a wide range of financial instruments, including forex, commodities, and Indices. Thereby allowing FP Markets to offer tight pricing, low commissions and low-latency fast execution to all clients.
Capitalzfx LLC was registered in 2019, however our headoffice in Sydney has been established since 2005.
Capitalzfx LLC is a registered company of Saint Vincent's and the Grenadines, Limited Liability Number 126 LLC 2019.
Capitalzfx LLC is located at First Floor, First St Vincent Bank Ltd Building, James Street, Kingstown, Saint Vincent's and the Grenadines
Capitalzfx is an Australian owned, private limited group of companies.
What sets us apart from our competitors is our deep understanding of what traders need. We've learnt that the combination of pricing, execution speed, product range, customer support, investment in technology and market analysis are the key ingredients that give our clients the confidence they need in their broker. We have won 36 Industry awards and counting, including Highest Overall Client Satisfaction, Best Trade Execution and Best Customer Service (Investment Trends Awards)
Please see the following link for our contact details: https://portal.capitalzfx.com/client-portal. Our live chat can also be accessed via any page on our Website, and on mobile you can reach us via messaging services (What'sApp, Messenger, Telegram, Instagram and Twitter).
Safety and Security of Funds
Client funds are held with AA rated Australia Banks and are held in segregated accounts away from company's own funds.
Yes, all client funds are held in segregated bank accounts.
Capitalzfx (Global) LLC is not a member of an Investor Compensation Fund, however in case of company bankruptcy clients would be paid from company's own funds.
In this unlikely event, client funds would be returned to clients from the client funds accounts.
No, we do not have professional indemnity insurance.
All our legal documentation can be found on our Website https://portal.capitalzfx.com/client-portal
For a full disclosure of how your information is stored please see our privacy policy here: https://portal.capitalzfx.com/client-portal
We run a suitability test in order to evaluate whether our products are appropriate for you.
Due to regulatory requirements, if transactions have been made on the account, we need to hold client records for a fixed number of years. Please be assured that your details will be held under all data protection requirements. We will also be sure to remove you from all mailing lists.
Yes, we offer Negative Balance Protection.
Funding
Please login to your Client Area here: https://portal.capitalzfx.com/client-portal On the left side of the screen click on “Funding”, choose “Deposit”, select the trading account to which you wish to deposit and click “Submit”.
The minimum deposit for both Standard and Raw accounts is $100 USD or equivalent.
We offer many deposit methods, including cards, bank transfers, Skrill and Neteller. For all the available methods please see the following link: https://www.capitalzfx.com/funding/
We do not charge any deposit fees.
We offer multiple funding currencies for our accounts which include AUD, USD, EUR, GBP, SGD, HKD, NZD, CHF, CAD, JPY, PLN, CZK and AED.
This will depend on the method you use. Typically online methods are instant, whereas bank transfers may take several days. Please see the following link for specific times for each method: https://portal.capitalzfx.com/client-portal
Yes, we do
Please send us a confirmation letter from the bank, saying the card has been lost/stolen, and also a card statement showing all the bank details to [email protected] and we will then perform a bank transfer to that account.
No, your Skrill or Neteller email address does not have to match the registered email address with Capitalzfx. However, the e-wallet must be under your Name.
No, we will only accept funds that we receive directly from the named trading account holder.
Please allow up to 7-10 working days for us to receive an international transfer. If we have not received your funds within this time, please send your swift copy to [email protected] and we will be able to check further with our bank.
No, interest is not applied to any trading account balance.
Withdrawing
You can withdraw from your Client Area here: https://portal.capitalzfx.com/client-portal. You will need to withdraw the amount you initially deposited using the same method. Once the initial deposits have been withdrawn, you can use an alternative method to withdraw profits.
If you have used several deposit methods, you will need to withdraw the same amount you deposited back to each one, starting with any card deposits. Once card deposits have been withdrawn back to the same card, you will make the remaining withdrawals in the order that the deposits were made. You can then choose a different method to withdraw profits.
You can withdraw to any bank account provided the account is in your own name.
It will depend on the method you used, you can see the average withdrawal times in the following link: https://www.capitalzfx.com/funding/withdraw-funds/
Yes, this is fine, providing you have sufficient free funds in the accounts to cover the withdrawal amount.
Please note that we do not charge any fees for processing Bank wire withdrawals.
If you have not received your funds after 10 business days, please reach out to our cash team at: [email protected] and request the Swift Copy. You can then take this to you bank, and it will allow them to trace the funds for you.
If you have not received your funds after 7 business days, please reach out to our accounts team at: [email protected] and they will send you the ARN number. You can then give this to your bank, please ensure you speak to a cashier who is familiar with international card refunds.
Yes, we accept broker to broker transfers. Please complete this form and send it to the transferring broker. Once your broker agrees to perform the transfer, email the details to [email protected]
If you want to become a Capitalzfx client, please complete our form located on this form and send it to your old broker. Your old broker will process the transfer to our bank account and we will apply the funds to your FP markets trading account. Please make sure you also send the form to us for our records. If you want to leave Capitalzfx, please complete the form provided by your new broker and send it to us. we will process the transfer to your new broker.
Yes, please use this link to login to your Secure Client Area to make the transfer: https://portal.capitalzfx.com/client-portal. Please note that Internal transfers are only possible between accounts under the same Client Area.
Please use this link to login to your Secure Client Area: https://portal.capitalzfx.com/client-portal. You will be able to view the history on your Browser, or use the ‘Generate Report’ option to download the history.
No, you do not need to verify your credit/debit card before depositing
Please insert the last 3 digits of the credit/ debit card that you have used for your deposit. We will not be able to refund a card that haven't been used to deposit at Capitalzfx
You can cancel your withdrawal request by going to your Client Portal > Funding > Withdraw > click on the dotted icon next to the withdrawal request > Cancel.
Here is the link:
https://portal.capitalzfx.com/client-portal
MT4/MT5
You can download the terminal by logging in to your Client Area here: https://portal.capitalzfx.com/client-portal. We also have a short tutorial video to assist you: .
MT5 is the successor of the MT4 platform and has far superior functions and technology to MT4. Although MT4 is more popular at the moment (due to length of time available on the market), eventually MT5 will completely replace it.
Software is available for both Windows and Mac desktop computers. Apps are also available for mobiles and tablets.
Yes, all pricing on the MT4 and MT5 platforms is live with no delays.
No, both MT4 and MT5 are offered completely free of charge
Yes, the Webtrader is an online version of the MT4 and MT5 platforms, you can access it via this link: https://capitalzfx.com/platforms/mt4-and-mt5-for-webtrader/
Go to the top menu and choose View -> Languages, and then select the required language. You will then need to close and reopen the platform.
The charts will always display the bid price. In order to see the Ask price, right click in the Chart and select Properties – Common and check the ‘Show Ask Line’ box.
The server time on the platform is either GMT + 2 or GMT + 3 depending on Daylight savings. This ensures the daily candles can follow the NY close times.
Ensure 'AutoTrading' is enabled on your top toolbar. Drag the EA over from the Navigator Window to your chart, and under the 'Common' tab make sure 'Allow Live Trading' is checked. If your EA is successfully attached you will see a smiley face icon in the top right corner of your chart.
You can reset your trading account password via the following link, leading to your client portal: https://portal.capitalzfx.com/client-portal
Here is how to set/change the investor
password in MT4/5:
Click the Tools menu at the top of the terminal and
select Options.
Open the "Server" tab and press the "Change"
button.
Select the "Change investor (read only) password" option and
enter new investor password twice below it. It is also required to enter
your current password to confirm your actions.
Hover your mouse over the account number in the Navigator window, and it will show your balance and leverage.
Select the ‘Account History’ tab and then right click and select ‘Custom Period’. Enter the dates you want the statement for and then select ‘OK’. Then right click again and select ‘Save As Report’. Your statement will then open as an HTML file.
Select Tools - History Centre and then select the instrument you want the data for. Then select the time frame and select Download. This will then download any available data to your chart. Please note, the data will not go as far back in time for the smaller time frames as it will for the higher time frames. Also note that all additional data comes from the MQ database, and we are not able to provide any further data.
First find your Metaquotes ID number from your mobile app (you will see it under Settings – Chat and Messages). Open your trading platform and select Tools – Options – Notifications and tick the ‘Enable Push Notification’ box. Then enter your MQID. You will see you have a Test option to make sure you receive the notification to your mobile.
Double click on the instrument you wish to trade in the Market Watch Window and the New Order window will appear.
Provided that you use your demo account regularly it will not expire. If you do not login into your demo account for more than 30 days it will automatically expire, and we will not be able to re-activate it. However, you can easily add a new demo via the following link: https://portal.capitalzfx.com/client-portal
The maximum number of orders on a MT4 demo account is 200, this includes positions and orders.
Technical Issues / Troubleshooting
A proxy server is an intermediate between the trader's computer and the trading server. It is mostly used by internet providers or by local networks. If a connection problem occurs, you should turn to your systems administrator or to the internet provider.
Please right click in the Market Watch window and select ‘Show all’.
This usually means you are logging in with the Investor (Read Only) Password. To be able to trade, you need to login to your account with the Master Password, which is the one you received in the first email from us. If you no longer have it, you can reset the password via your Client Area here: https://portal.capitalzfx.com/client-portal
You will receive this message if the platform is trying to perform two actions at the same time, to resolve please close and reopen your platform.
Please ensure you are using a stable internet connection, not public WiFi etc. Please also ensure you have only loaded your charts with what is necessary for your trading (ie have the minimum amount of indicators etc). You can also try removing symbols you are not trading from the Market Watch, and only having the minimum number of charts open.
It happens sometimes (after Windows update or after MT4 update). We suggest you to make a backup and save your MT4 Templates on your PC: Charts - Template - Save Template. You can upload your saved templates in the following way once they are missing: Charts - Template - Load Template
Please ensure your 'Allow AutoTrading' button at the top of your platform is selected and showing Green. Also, from the Tools - Options - Expert Advisors window, make sure the top 'Allow Automated Trading' is ticked. If this still doesn't work, reload the EA, and under the 'Common' tab make sure 'Allow Live Trading' is also ticked there.
Make sure you find the correct symbols for your account. For example, if you are trading on a Raw account on the server capitalzfx-live, make sure the symbols have (.r) at the end. However, if your trading account is located on the server capitalzfx-live2 the suffix (.r) will not be visible as all pairs located on the second server are Raw type.
Apple security settings will only allow installation of applications directly from the Mac store. Please use this download link for MAC: On the newer systems your Mac might automatically quarantine the app. In this case you will have to execute the following terminal command to open it: xattr -d com.apple.quarantine /Applications/FP\ Markets\ MT4.app We have a video explaining the process:
Please make sure you change all your FP Markets passwords immediately. If you need to change your email address please send the request to [email protected] and they will take care of it for you.
This error message usually appears if it is outside trading hours, or the instrument is no longer available to trade, or your trading account has not being fully verified yet.
This means the trade requires a higher margin that what is available in your free margin. You may reduce the lot size, increase your leverage or add funds to your account. For your convenience, you can check our Margin calculator at the following page: Forex Calculator
General(MT4/5)
On our MT4 and MT5 accounts we offer CFDs in Forex, Equities, Commodities, Metals, Indices, Cryptos and Bonds. You can see a full list of available products on our website: Forex Calculator
CFD stands for 'Contract for Difference'. When trading CFDs you are trading based on price speculation only, and you are not taking physical ownership of the underlying instrument.
The Forex market is open 24 hours a day, 5 days a week.
We offer Raw pricing on our MT4 and MT5 accounts.
The bid price is the price at which you will place a sell order, and the ask price is the price at which you will place a buy order. The difference between these two prices is the spread.
We are not able to guarantee stop losses. All orders are filled at the first available price in the market once they have been triggered.
We offer Raw pricing. This means pricing is streamed directly from our top-tier liquidity providers (LPs) with zero interference from our side.
There is zero commission on the Standard account, with a 1 pip mark up on the spread. Raw accounts have no markup, and a 6 USD round turn commission.
We have a trade desk who is responsible to monitor our risk and exposure etc. Since we offer Raw pricing, there is no dealing desk intervention or re quotes with any of your trades.
Yes. Micro lots are available to all MT4 and MT5 account types.
This will depend on the instrument you are trading. For example for Forex, the maximum Lots size is 50 per trade. To find each instrument's maximum Lots size please "right click" in the Market Watch window on the symbol you wish to know the maximum Lots size and select "Specifications".
We do not place any restrictions on the amount of orders you can have open (including pending orders).
We offer leverage from 1:1 up to 1:500, depending on your preference and the instrument you are trading.
Our spreads vary, however on Forex they start from zero pips. You can see all our spread information in the following link: Spreads
When your margin level falls to 100% you will be in margin call, and we will attempt to contact you via email to inform you. Stop out is at 50% margin level, and trades will be automatically closed starting from those with the largest loss.
Yes, we allow both strategies.
We do not have restrictions on using an Expert Advisor (EA) on your trading account, however please note that the maximum number of activities on the account is 5000 movements in 24 hours. These include opening and closing trades, pending orders, and other trade modifications. If your account is hyperactive, we will mark it as "read-only" and notify you via email. You will need to check your EA settings and contact us in order to enable the account.
Yes, if you trade more than 10 lots on a standard account or 20 lots on a raw account, we will sponsor a VPS with Liquidity Connect for you.
In terms of functionality the demo and real accounts are the same. Please note however that trades placed on a demo account are not sent to the market for execution, and therefore you may receive faster fills or less slippage.
We do not place a minimum level for your stop loss/take profit or pending orders. You can place these at any distance away from the current price
Yes, our dealing desk will be more than happy to take your instructions over the phone.
There are a variety of risk management tools and strategies available to traders, the most common being standard stop loss and limit orders. We will always advise traders to thoroughly test their strategy before trading on a live account.
Yes, you can sign up for our daily technical analysis emails
Our servers are located in the NY4 Equinix Data Centre in New York, thereby providing clients with the fastest possible execution.
Swap(MT4/5)
Swap is a form of interest that is applied to any positions that are held overnight. It can be either positive or negative, depending on what you are trading and the side of your position.
Our Swaps are based on the interest rates as set by LIBOR
Right click in the Market Watch window on the symbol you wish to know the rates for, and select 'Specifications'. You will then see the long and short swap rates if you scroll down. Note, the rates for Forex are displayed in points.
Positions in Forex and Metals that are held open over Wednesday night will incur a triple (3x) swap charge. This is to account for the settlement of trades over the weekend, where no swap rates are charged since the market is closed. Similarly, positions in Indices, Energies and Cryptos that are held open over Friday night will incur a triple (3x) swap charge. Note that swaps are not applied on WTI but a rollover.
Swap is charged at 00:00 (Server time) - 5:00 PM New York time - for any trades that are still open from the previous day.
The Swap for Forex , Natural Gas and Metals is calculated in Points, with the calculation formula for Swap in Points be Lots x Contract Size x Swap Long (or Swap Short) x Point Size and the point size be the smallest possible price change on the left side of a decimal point. Example for 1 lot Long Position of EURUSD - ((1*100.000) * -4.95 * 0.00001) = -4.95 USD per day.
The Swap for Commodities (Oils) and Indices is calculated in Money (Currency), with the calculation formula for Swap in Money be Lots x Swap Long (or Swap Short). Example for 1 lot Long Position of XBRUSD - 1* -2.1= -2.1 USD per day.
The Swap for Cryptocurrencies and Equities is calculated in, Percentage Terms with the calculation formula for Swap in Percentage be [ (Lots x Swap Long (or Swap Short) x Closing Price) / 100] /360. Example for 1Lot Long Position on Apple with the closing BID of APPLE at 164,96 USD - [ (1 x 5 x 164,96) / 100] / 360 = (824,80/100) / 360 = 8,25 / 360 = 0,02 USD per day.
Accounts are credited or charged in case at the time of expiration they hold their position during the roll over to the new contract. As the old and the new contract have different values, an adjustment is made in the form of swaps and appear in the swaps section of the platforms. This should not be considered as swap, but as a price adjustment. The respective adjustment will be made to both sides, buy, and sell and will be positive and negative, the exact values are shown on symbol specification a day before the expiration. The net result for the client would be to have the same net Profit / Loss as before the rollover but adjusted to the new contract's price. The Roll Over for Futures is calculated in Money (Currency) in the form of Swaps, with the calculation formula for Swaps in Money be Lots x Swap Long (or Swap Short). On the platforms, the Roll Over (Swap) is automatically converted into the balance currency. The operation is conducted at midnight server time (00:00 server time /5pm NY time) and will only be charged/gained if you have an open trade at this time when the Future expires. Example : For 1 Lot Long Position on Coffee - 1 x 1 x 5 = 5 USD will be reduced from your account, in the form of Swaps, and this amount will be reflected inversely into your position Profit / Loss.
For all US Stocks (for all account types), an additional charge of 10 USD commission will be applied to your account upon opening the trade and an additional 10 USD commission upon closing the trade or a 3cents commission per Share upon opening the trade and 3cents USD commission per Share upon closing the trade; between the former and the latter the highest commission For all UK ,European Stocks and Australian (for all account types), an additional charge of 10 GBP (or 10 EUR / 10 AUD) commission will be applied to your account upon opening the trade and an additional 10 GBP (or 10 EUR / 10 AUD) commission will be applied to the account upon closing the trade or a commission of Lots x 0,10% x Price will be applied to the account upon opening the trade and a commission of Lots x 0,10% x Price will be applied to the account upon closing the trade, between the former and the latter the highest commission. Please note all ASX products are made available on request by emailing [email protected]. ASX product pricing is available through CHI-X and incurs a $10 AUD per month data fee which will be charged regardless of login or trade activity. Fees are debited within the first 10 days of the following month.For all Hong Kong Stocks (for all account types), an additional charge of 10 USD commission will be applied to your account upon opening the trade and an additional 10 USD commission will be applied to the account upon closing the trade or a commission of Lots x 0,20% x Price will be applied to the account upon opening the trade and a commission of Lots x 0,20% x Price will be applied to the account upon closing the trade, between the former and the latter the highest commission.
You can check the commissions using the table from our website: Fees
Let's take UK stocks as an example.
UK stocks have a commission per side of 0.10% with a minimum of 10 GBP charge per side.
48.51 is the market price for RIO
If you open 10 lots of RIO then you have 10*48.51*0.1%= 0.4851 GBP as commission per side, which is less than the 10 GBP minimum so you will be charged the minimum.
Now if you trade 100 lots, then again 100*48.51*0.1%= 4.851GBP, less than 10 GBP so still the minimum charge.
If you trade 500 lots then 500*48.51*0.1%= 24.255 GBP, which is higher than the minimum of 10 GBP, so this is what you will be charged per side.
If the trading account is in a different currency, such as USD, there will be a conversion between GBP and USD.
INTRODUCING BROKERS (IB)
An Introducing broker (IB) acts primarily as a representative for forex investors and is usually in direct contact with their clients. An IB will introduce clients to brokers by phone, email contact, seminars, events or online activity.
Please send an email from your registered email address to [email protected] so they may assist you in connecting your account.
Your account is registered under IB XXXX (rebate number only). Should you wish to know more details of the specific IB please send an email request to [email protected]
Yes, we require a form of Identification and a Proof of Residence document.Should you apply as a company additional documentation may be required.
The standard IB commission is 5 USD per lot on our Standard account, and 2 USD per lot on our Raw account
Please submit your withdrawal request from your IB portal here https://portal.capitalzfx.com/client-portal The available methods are Bank wire, Neteller or Skrill. For any assistance please contact us [email protected]
Yes, please reach out to our partners team [email protected] for the full information.
Yes, please reach out to our partners team [email protected] for the full information.
We pay IB commissions on Forex ,Metals,Cryptos, Oil and Indices.
Our IBs start with the standard rebates of the Silver level, however can easily get upgraded to our Gold or Platinum level. Please reach us out for more information [email protected]
You will be issued your own unique tracking link to provide to your clients or post on your website, as soon as the client reaches our website we track based on IP address until they complete a registration.If clients introduced by you have already registered directly with Capitalzfx please ask them to send us an email at: [email protected] requesting to place their accounts under your IB campaign and we will be happy to assist them.
Yes, you can view this in real time in the IB Portal: https://portal.capitalzfx.com/client-portal
Some countries require you to have a licence in order to operate as an IB. To check if a license is required for your country, consult the respective authorities in your country. It is your responsibility to check this information before applying to become an IB.
Affiliates
An Affiliate usually owns a website and interacts with potential clients via the web using banners, links, e-marketing and other marketing tools. They may not have personal direct communication with clients.
Yes, we require a form of Identification and a Proof of Residence document.
There are several Tiers for the Affiliate CPA: Tier 1 (450 USD) , Tier 2 (350 USD) and Tier 3 (225 USD).
Please login to your Affiliate portal here: https://portal.capitalzfx.com/client-portal and then select the 'Request Payment' option.
Yes, provided the client has traded a minimum of $300,000 USD notional value
You will be issued your own unique tracking links to provide your clients or post on your website, as soon as the client reaches our website we track based on IP address until they complete a registration.
Yes, you can see a full list of your clients in the Affiliate Portal https://portal.capitalzfx.com/client-portal.
No, you do not need a license.
We have banners, logos and landing pages available in the Affiliate Portal under the 'Marketing Tools' tab (https://capitalzfx.com).Should you require different marketing material, in certain language please contact us and our marketing department will be happy to create them for you.
The full Terms and Conditions will be sent to you upon receiving your application.
Access 10,000+ financial instruments Auto open & close positions News & economic calendar Technical indicators & charts Many more tools included
By supplying your email you agree to Capitalzfx privacy policy and receive future marketing materials from Capitalzfx. You can unsubscribe at any time.
The website www.capitalzfx.com is Here's a refined version: "Operated by Capitalzfx LLC, an entity not established in the EU or regulated by an EU National Competent Authority. This entity operates outside the EU regulatory frameworks, such as..." MiFID II Here's a refined version: "Additionally, under MiFIR, certain protections that retail clients typically enjoy when trading with an EU regulated firm may not be provided. It's important to note that there is no provision for an Investor Compensation Scheme, including provisions like the margin close-out rule of your account." Read T & Cs
Since you are trying to connect from an EU Country, you are highly recommended to visit http://capitalzfxs.eu/. Here's a refined version: "This website is operated by an EU regulated firm that is subject to the product intervention measures of ESMA."
If you still wish to proceed, please confirm that the decision was made independently at your own exclusive initiative and that no solicitation or recommendation has been made by Capitalzfx or any other entity within the group.
The website www.capitalzfx.com Here's the revised version for clarity: "This website is operated by First Prudential Markets (Global) Ltd, which is not established in the EU and is not regulated by an EU National Competent Authority. The entity operates outside the EU regulatory framework, including MiFID II, and does not provide an Investor Compensation Scheme."Read T & Cs
Please confirm,Here's a refined version: "You made the decision independently, solely at your own initiative, without any solicitation or recommendation from Capitalzfx or any other entity within the group."
The website www.capitalzfx.com/ is operated by First Prudential Markets Limited Here's a revised version: "An entity that is not established in the EU or regulated by an EU National Competent Authority. This entity operates outside the EU regulatory framework, such as..." MiFID II Here's a revised version: "And there is no provision for an Investor Compensation Scheme." Read T & Cs
Please confirm,Here's a refined version: "You made the decision independently, entirely at your own initiative, without any solicitation or recommendation from Capitalzfx or any other entity within the group."
