Customer Experience
Emails
Target > 90%
91%
Client satisfaction
At FP Markets, we set our goals high even when the odds seem insurmountable. We have learned that combining consistently tight spreads and fast execution, coupled with cutting-edge trading technology, a wide product range, and first-rate Customer Support are the key ingredients for cohesive growth. We always try to anticipate our customers’ needs before we are informed of the specifics.
30 min
First reply time median
Fast email response time to any support or service inquiries. We strive to deliver high quality and prompt services to our customers by consistently minimising waiting times while quickly resolving cases. Capitalzfx knows nobody appreciates waiting for a reply or waiting for long between responses. Providing timely and empathetic support keeps clients’ needs at the core of our relationship and interaction.
Live Chat
Target > 90%
88%
Client satisfaction
Capitalzfx' instant live channel allows real-time personalised interactions, ensuring the ultimate balance between excellence and speed. With 42 languages, from Sydney to London, Milan to São Paulo, and beyond, accessibility is at your fingertips with our team available on Live Chat 24/7*.
24 sec
Average reply time
Capitalzfx Live Chat provides an ultra-fast online service, including technical support and it can be accessed by all website visitors via a pop-up window at the bottom-right of your screen. Our Live Chat is the ultimate customer support channel for those who are searching for lightning-fast solutions to their questions or issues. Conversations start and stop when convenient for customers allowing them to troubleshoot while they are multi-tasking.
NPS score 68 past 12 months
A customised support experience, cutting-edge technology and multiple customer service channels, lightning-fast response times, language mirroring with 40+ international languages, and minimum waiting and problem-solving times are what makes up our reliable and award-winning customer support. Capitalzfx efforts to provide top-notch quality and speed of customer service help us to evolve with you and consistently “best in class” client experiences in the industry. Our Net Promoter Score ("NPS") is yet another set goal we have achieved and surpassed.
Avg. time to solve an issue
A problem-solving, knowledgeable and resourceful customer service representative should provide you with all the information you need and will be able to answer any questions regarding Capitalzfx’ services and policies. Our customer service team is trained on the latest features and functions of Capitalzfx intuitive and cutting-edge technology delivering super-fast solutions to any request and issues you might have. You don’t win Best Customer Service Award more than 30 times by chance!
Capitalzfx Awards
Access 10,000+ financial instruments Auto open & close positions News & economic calendar Technical indicators & charts Many more tools included
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